Business Process Improvement


Business process improvement (BPI) can enhance internal organisational efficiency and change the way organisations function. The concept provides an overview of BPI and describes the process and tasks used to support an organisational objective.

Technique Overview

Business Process Improvement

Business Process Improvement Definition

Business Process Improvement (BPI) is a method of improving the way a discrete set of business activities is organised and managed (Hammer and Champy, 1994). Business processes refer to the "logical organisation of people, materials, energy, equipment, and procedures into work activities designed to produce a specified end result" (Davenport and Short, 1990). BPI can be achieved by changing the state of elements of a business process (Griesberger et al., 2011).

Business Process Improvement Description *

* The full technique overview is available for free. Simply login to our business management platform, and learn all about Business Process Improvement.

Business Evidence

Business Process Improvement Strengths *

Business Process Improvement Weaknesses *

Examples of Business Process Improvement *

* The business evidence section is for premium members only. Please contact us about accessing the Business Evidence.

Business Application

Business Process Improvement Implementation *

Success Factors of Business Process Improvement *

Measures of Business Process Improvement *

* The business application section is for premium members only. Please contact us about accessing the Business application.

Professional Tools

Business Process Improvement Videos *

Business Process Improvement Downloads *

* The professional tools section is for premium members only. Please contact us about accessing the professional tools.

Further Reading

Business Process Improvement Web Resources *

Business Process Improvement Print Resources *

Business Process Improvement References (4 of up to 20) *

  • Adesola, S. and Baines, T. (2005) Developing and Evaluating a Methodology for Business Process Improvement. Business Process Management Journal, Vol. 11(1), pp. 37-46.
  • Attaran, M. and Wood, G. (1999) How to Succeed at Reengineering. Management Decision, Vol. 37(10), pp. 752-757.
  • Coskun, S., Basligil, H. and Baracli, H. (2008) A Weakness Determination and Analysis Model for Business Process Improvement. Business Process Management Journal, Vol. 14(2), pp. 243-261.
  • Davenport, T.H. and Short, J.E. (1990) The New Industrial Engineering: Information Technology and Business Process Redesign. Sloan Management Review, Vol. 31(4), pp.1-31.

* The further reading section is for premium members only. Please contact us about accessing the further reading.


Learn more about KnowledgeBrief Manage and how you can equip yourself with the knowledge to succeed on Business Process Improvement and hundreds of other essential business management techniques

Other members were also interested in...

Related Concept: Positive Risk Management

Negative risks are clearly of great concern to organisations. However, it is increasingly recognised that the term “risk” is often too narrowly defined. Positive risk management is primarily concerned with identifying, assessing and managing potentially beneficial outcomes.