Quality Management


The concept focuses on quality management practices and their role in establishing and sustaining competitive advantage. It reviews the main capabilities, success factors and useful implementation information.

Technique Overview

Quality Management Definition

Quality management overlooks all activities of the organisation "that determine quality policies, objectives and responsibilities so that the project would satisfy needs for which it was undertaken" (Project Management Institute). Quality management generally incorporates four processes: quality planning, quality assurance, quality control and quality improvement.

Quality Management Description *

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Business Evidence

Quality Management Strengths *

Quality Management Weaknesses *

Examples of Quality Management *

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Business Application

Quality Management Implementation *

Success Factors of Quality Management *

Measures of Quality Management *

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Professional Tools

Quality Management Videos *

Quality Management Downloads *

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Further Reading

Quality Management Web Resources *

Quality Management Print Resources *

Quality Management References (4 of up to 20) *

  • Cane, A. (2011) Performance Management: Five Priorities for Designing a System that Aligns with IT. Financial Times. 17 May.
  • Dembosky, A. and Nuttall, C. (2011) Visionary Pushed Bounds of Wireless Devices. Financial Times. 13 October.
  • Deming, W.E. (1986) Out of the Crisis. Cambridge, MA: MIT Press.
  • Donnelly, M. (2007) Streamlining Coast Guard's Accounts Payable Process. [online] Available at www.isixsigma.com/methodology/lean-methodology/streamlining-coast-guards-accounts-payable-process [Accessed: 29 January 2012].

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