Total Quality Management


The concept analyses various aspects of TQM with emphasis on its strengths and limitations. It also examines the key elements of the approach and some critical factors that can influence its implementation process.

Technique Overview

Total Quality Management

Total Quality Management Definition

Total quality management (TQM) is a modern approach to the management of the whole organisation that emphasises the role of quality in meeting the needs and expectations of its customers. TQM stresses the need for the whole company to manage quality at every stage of production and interaction with the customer (Lynch, 2006).

Total Quality Management Description *

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Business Evidence

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Business Application

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Professional Tools

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Further Reading

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Total Quality Management References (4 of up to 20) *

  • Antony, J. and Banuelas, R. (2002) Key Ingredients for the Effective Implementation of Six Sigma Program. Measuring Business Excellence, Vol. 6(4), pp. 20-27.
  • Besterfield, D.H., Besterfield-Michna, C., Besterfield, G.H., Besterfield-Sacre, M., Urdhwareshe, H. and Urdhwareshe, R. (2011) Total Quality Management. Pearson, New Delhi.
  • Chorn, N.H. (1991) Total Quality Management: Panacea or Pitfall?. International Journal of Physical Distribution and Logistics Management, Vol. 11, pp. 31-35.
  • Daft, R.L., Murphy, J. and Willmott, H. (2010) Organization Theory and Design. Cengage Learning, Mason, OH.

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