Maximising People ROI
People ROI (Return on Investment) refers to the measurable benefits an organisation receives from investing in its employees. It involves assessing the effectiveness of human capital investments, such as, development, recruitment, and employee engagement, to determine the financial or operational returns they generate (Phillips & Phillips, 2014).
Technique Overview

Maximising People ROI Definition
People ROI (Return on Investment) refers to the measurement of the value that an organisation gains from its investment in human capital, such as training, development, recruitment, and employee engagement. It involves assessing how these investments contribute to organisational outcomes like increased productivity, profitability, and employee retention. People ROI is typically evaluated through both qualitative and quantitative metrics, linking human resources practices to tangible business results (Phillips & Phillips, 2014).
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Business Evidence
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Business Application
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Further Reading
Maximising People ROI web and print resources *
Maximising People ROI references (4 of up to 20) *
- Armstrong, M. (2016) Armstrong's Handbook of Human Resource Management Practice. 14th edn. Kogan Page.
- Armstrong, M. (2020) Armstrong's Handbook of Human Resource Management Practice. 15th edn. Kogan Page, London.
- Armstrong, M. (2024) Armstrong's Handbook of Strategic Human Resource Management. 8th edn. Kogan Page, London.
- Baron, A. (2011) 'Measuring human capital', Strategic HR Review, 10(2), pp. 30-35.
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