Benchmarking


The concept will help organisations to measure current performance levels and identify opportunities for improvement. It explains how to identify strengths, weaknesses and success factors in benchmarking.

Technique Overview

Benchmarking Definition

Benchmarking is a continuous and systematic process for evaluating the products, services and work processes of organisations that are recognised as representing best practice for the purpose of organisational improvement (Spendolini, 1992).

Benchmarking Description *

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Business Evidence

Benchmarking Strengths *

Benchmarking Weaknesses *

Examples of Benchmarking *

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Business Application

Benchmarking Implementation *

Success Factors of Benchmarking *

Measures of Benchmarking *

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Professional Tools

Benchmarking Videos *

Benchmarking Downloads *

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Further Reading

Benchmarking Web Resources *

Benchmarking Print Resources *

Benchmarking References (4 of up to 20) *

  • Broderick, A., Garry, T. and Beasley, M. (2010) The Need for Adaptive Processes of Benchmarking in Small Business-to-Business Services. Journal of Business and Industrial Marketing, Vol. 25(5), pp. 324–337.
  • Burnes, B. (2009) Managing Change. (5th Ed.) Pearson Education: Essex, UK.
  • Czarnecki, M.T. (1999) Managing by Measuring: How to Improve Your Organization's Performance Through Effective Benchmarking. Amacom: New York.
  • Davies, A. and Kochbar, A. (2002) Manufacturing Best Practice and Performance Studies: A Critique. International Journal of Operations and Production Management, Vol. 22(3), pp. 289-305.

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