Management By Walking Around


The term management by wandering around (MBWA) refers to a style of business management which involves managers wandering around, in an unstructured manner, through the workplace(s) to check with employees about the status of ongoing work. The concept explores the benefits and drawbacks of this practice in organisations.

Technique Overview

Management By Walking Around Definition

Management by Walking Around (or Management by Wandering Around) (MBWA) is the conscious commitment by management to interact with employees on a regular basis in an attempt to better understand, and act on, their issues, ideas, and concerns. There is no prescription for MBWA to be undertaken in a structured, formalised way (Peters and Waterman, 1982).

Management By Walking Around Description *

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Business Evidence

Strengths, weaknesses and examples of Management By Walking Around *

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Business Application

Implementation, success factors and measures of Management By Walking Around *

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Professional Tools

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Further Reading

Management By Walking Around web and print resources *

Management By Walking Around references (4 of up to 20) *

  • Garvin, D.A., Edmondson, A.C. and Gino, F. (2008) Is Yours a Learning Organization?. Harvard Business Review, March.
  • Jeston, J. and Nelis, J. (2008) Management By Process. Butterworth-Heinemann, Oxford.
  • Katzenbach, J.R., Steffen, I. and Kronley, C. (2012) Cultural Change That Sticks. Harvard Business Review, Jul-Aug.
  • Kruschwitz, N. (2012) How An “Abundance Mentality” and a CEO’s Fierce Resolve Kickstarted CSR at Campbell Soup. MIT Sloan Management Review, August.

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