Cross-training is a powerful tool to enhance organisational and employee goals. This concept explains the effective use of cross-training and explored how it can benefit an organisation.
Cross-Training, also referred to as 'Worker multifunctionality', is the process of developing a multi-skilled labour force by providing employees with training and development opportunities to ensure they have the skills necessary to perform various job functions within their organisation. It involves training and teaching employees to perform two or more roles, skills or tasks which may or may not be related to their current work. The name comes from the fact that a firm is training employees across a broader range of its work (Haas et al., 2001).
Cross-Training Description *
* The full technique overview is available for free. Simply login to our business management platform, and learn all about Cross-Training.
Cross-Training Strengths *
Cross-Training Weaknesses *
Examples of Cross-Training *
* The business evidence section is for premium members only. Please contact us about accessing the Business Evidence.
Cross-Training Implementation *
Success Factors of Cross-Training *
Measures of Cross-Training *
* The business application section is for premium members only. Please contact us about accessing the Business application.
Cross-Training Videos *
Cross-Training Downloads *
* The professional tools section is for premium members only. Please contact us about accessing the professional tools.
Cross-Training Web Resources *
Cross-Training Print Resources *
Cross-Training References (4 of up to 20) *
- Abrams, C. and Berge, Z. (2010) Workforce Cross Training: A Re-Emerging Trend in Tough Times. Journal of Workplace Learning, Vol. 22(8), p. 522-529.
- Aubuchon, D. (2012) How Cross-Training Promotes Productivity in the Workplace. [Online] Available at: (www.helium.com/items/2358631-cross-training-benefits-companies-and-individuals) [Accessed: 15 January 2013].
- Blickensderfer , E. L., Cannon-Bowers, J. A. And Salas, E. (1998), Cross-training and team performance, in J. A. Cannon-Bowers and E. Salas (eds), Making Decisions Under Stress: Implications for Individual and Team Training (Washington, DC: American Psychological Association Press), 299 - 311.
- Brusco, M.J., Jones, T. R. and Reed, J.H. (1998) Cross-Utilization of a Two-Skilled Workforce. International Journal of Operations & Production Management , Vol. 18(6), p. 555-564.
* The further reading section is for premium members only. Please contact us about accessing the further reading.
Learn more about KnowledgeBrief Manage and how you can equip yourself with the knowledge to succeed on Cross-Training and hundreds of other essential business management techniques