Cross-Training


Cross-training is a powerful tool to enhance organisational and employee goals. This concept explains the effective use of cross-training and explored how it can benefit an organisation.

Technique Overview

Cross-Training

Cross-Training Definition

Cross-Training, also referred to as 'Worker multifunctionality', is the process of developing a multi-skilled labour force by providing employees with training and development opportunities to ensure they have the skills necessary to perform various job functions within their organisation. It involves training and teaching employees to perform two or more roles, skills or tasks which may or may not be related to their current work. The name comes from the fact that a firm is training employees across a broader range of its work (Haas et al., 2001).

Cross-Training Description *

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Business Evidence

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Examples of Cross-Training *

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Business Application

Cross-Training Implementation *

Success Factors of Cross-Training *

Measures of Cross-Training *

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Professional Tools

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Further Reading

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Cross-Training References (4 of up to 20) *

  • Abrams, C. and Berge, Z. (2010) Workforce Cross Training: A Re-Emerging Trend in Tough Times. Journal of Workplace Learning, Vol. 22(8), p. 522-529.
  • Aubuchon, D. (2012) How Cross-Training Promotes Productivity in the Workplace. [Online] Available at: (www.helium.com/items/2358631-cross-training-benefits-companies-and-individuals) [Accessed: 15 January 2013].
  • Blickensderfer , E. L., Cannon-Bowers, J. A. And Salas, E. (1998), Cross-training and team performance, in J. A. Cannon-Bowers and E. Salas (eds), Making Decisions Under Stress: Implications for Individual and Team Training (Washington, DC: American Psychological Association Press), 299 - 311.
  • Brusco, M.J., Jones, T. R. and Reed, J.H. (1998) Cross-Utilization of a Two-Skilled Workforce. International Journal of Operations & Production Management , Vol. 18(6), p. 555-564.

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