Shared Services in Procurement and Supply Chain Management


This concept defines and reviews the evolution of shared services in procurement. It describes some common features and offers some success factors and implementation steps.

Technique Overview

Shared Services in Procurement and Supply Chain Management Definition

"A shared service is a collaborative strategy in which a subset of existing business functions are concentrated into a new, semi autonomous business unit that has a management structure designed to promote efficiency, value generation, cost savings, and improved service for internal customers of the parent organisation, like a business competing in the open market” (Bergeron, 2003).

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Business Evidence

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Business Application

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Professional Tools

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Further Reading

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Shared Services in Procurement and Supply Chain Management References (4 of up to 20) *

  • CIPS: Shared Services.
  • Forst, L.I. (2002) Shared Services: Four Success Stories. Supply Chain Management Review, Vol. 6(6), pp. 38-44.
  • Goh, M., Prakash, S. and Yeo, R. (2007) Resource-based Approach to IT Shared Services in a Manufacturing Firm. Industrial Management and Data Systems, Vol. 107(2), pp. 251-270.
  • Janssen, M. and Joha, A. (2006) Motives for Establishing Shared Service Centers in Public Administrations. International Journal of Information Management, Vol. 26(2), pp. 102-115.

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