Supplier Relationship Management


The aim of this concept is to provide practitioners with the knowledge and skills required to manage the relationship with suppliers. It reviews the role of suppliers within the organisation’s quality management systems and their contribution to the organisation’s innovation and future sustainability.

Technique Overview

Supplier Relationship Management Definition

Supplier relationship management (SRM) is a complex business process that requires "resource allocation from the buyer and supplier to achieve a set of complex outputs". These relationships are influenced by external environments and can be constrained by the parties’ strategies, goals and power mechanisms (Cousins et al., 2008:173).

Supplier Relationship Management Description *

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Business Evidence

Supplier Relationship Management Strengths *

Supplier Relationship Management Weaknesses *

Examples of Supplier Relationship Management *

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Business Application

Supplier Relationship Management Implementation *

Success Factors of Supplier Relationship Management *

Measures of Supplier Relationship Management *

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Professional Tools

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Further Reading

Supplier Relationship Management Web Resources *

Supplier Relationship Management Print Resources *

Supplier Relationship Management References (4 of up to 20) *

  • Bowersox, D.J., Closs, D.J., and Cooper, M.B. (2007) Supply Chain Logistics Management. (2nd ed.) McGraw-Hill: New York.
  • Chopra, S. and Meindl, P. (2007) Supply Chain Management. Strategy, Planning and Operation. (3rd ed.) Pearson/Prentice Hall: Upper Saddle River, N.J.
  • BBS, CIPS and Oracle: I-RELATE.
  • Cousins, P., Lamming, R., Lawson, B. and Squire, B. (2008) Strategic Supply Management: Principles, Theories and Practice. FT/Prentice Hall: Harlow.

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