Queuing Theory

Queuing Theory Definition

Queuing theory is the analysis of queues in terms of waiting-time length and mean waiting-time. The theory can be usefully applied to the analysis of service systems, maintenance activities, and shop floor control activities (Kumar and Suresh, 2009: 31).

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Queuing Theory references (4 of up to 20) *

• Adan, I.J.B.F., Boxma, O.J. and Resing, J.A.C. (2001) Queueing Models with Multiple Waiting Lines. Queueing Systems, Vol. 37(1-3), pp. 65-98.
• Adan, I.J.B.F. and Resing, J.A.C. (2002) Queueing Theory. Paper published by the Department of Mathematics and Computing Science, Eindhoven University of Technology, The Netherlands.
• Andrews, B. and Parsons, H. (1993) Establishing Telephone-agent Staffing Levels through Economic Optimization. Interfaces, Vol. 23, pp. 14-20.
• Boxma, O. . (2001) Stochastic Performance Modelling. Department of Mathematics and Computer Science, Eindhoven University of Technology, The Netherlands.

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