Queuing Theory


The concept provides a basic introduction to Queuing theory and its applications. It includes some business evidence and suggestions on how managers can successfully implement some of the theory's propositions in their organisations.

Technique Overview

Queuing Theory

Queuing Theory Definition

Queuing theory is the analysis of queues in terms of waiting-time length and mean waiting-time. The theory can be usefully applied to the analysis of service systems, maintenance activities, and shop floor control activities (Kumar and Suresh, 2009: 31).

Queuing Theory Description *

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Business Evidence

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Examples of Queuing Theory *

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Business Application

Queuing Theory Implementation *

Success Factors of Queuing Theory *

Measures of Queuing Theory *

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Professional Tools

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Further Reading

Queuing Theory Web Resources *

Queuing Theory Print Resources *

Queuing Theory References (4 of up to 20) *

  • Adan, I.J.B.F., Boxma, O.J. and Resing, J.A.C. (2001) Queueing Models with Multiple Waiting Lines. Queueing Systems, Vol. 37(1-3), pp. 65-98.
  • Adan, I.J.B.F. and Resing, J.A.C. (2002) Queueing Theory. Paper published by the Department of Mathematics and Computing Science, Eindhoven University of Technology, The Netherlands.
  • Andrews, B. and Parsons, H. (1993) Establishing Telephone-agent Staffing Levels through Economic Optimization. Interfaces, Vol. 23, pp. 14-20.
  • Boxma, O. . (2001) Stochastic Performance Modelling. Department of Mathematics and Computer Science, Eindhoven University of Technology, The Netherlands.

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