Quality Circles


This concept introduces managers and business owners to a risk-free way to engage employees in the process of decision-making and shift organisations toward a more participative culture.

Technique Overview

Quality Circles

Quality Circles Definition

Quality circles are small groups of employees who meet frequently to help resolve company quality problems and provide recommendations to management (Kerzner, 2009: 878).

Quality Circles Description *

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Business Evidence

Quality Circles Strengths *

Quality Circles Weaknesses *

Examples of Quality Circles *

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Business Application

Quality Circles Implementation *

Success Factors of Quality Circles *

Measures of Quality Circles *

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Professional Tools

Quality Circles Videos *

Quality Circles Downloads *

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Further Reading

Quality Circles Web Resources *

Quality Circles Print Resources *

Quality Circles References (4 of up to 20) *

  • Basu, R. (2004) Implementing Quality. Thomson, London.
  • Brahm, C. and Kleiner, B.H. (1996) Advantages and Disadvantages of Group Decision-making Approaches. Team Performance Management: An International Journal, Vol. 2(1), pp. 30-35.
  • CIMA (2005) CIMA Official Terminology. The Chartered Institute of Management Accountants, Oxford, UK.
  • Colman, R. (2002) Shifting into High Gear: Honda Canada Drives Process Innovation with its Employees. CMA Management Magazine, October.

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