Outsourcing


This concepts describes the operational transfer of one or more business processes from an origin company to an external provider. It explains the potential benefits of outsourcing and also the many risks and drawbacks that all companies need to be aware of.

Technique Overview

Outsourcing

Outsourcing Definition

Outsourcing is distinguished from retaining work in-house, in that work is performed by independent parties who are not part of the firm’s employee base (Ellram et al., 2008).

Outsourcing Description *

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Business Evidence

Outsourcing Strengths *

Outsourcing Weaknesses *

Examples of Outsourcing *

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Business Application

Outsourcing Implementation *

Success Factors of Outsourcing *

Measures of Outsourcing *

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Professional Tools

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Further Reading

Outsourcing Web Resources *

Outsourcing Print Resources *

Outsourcing References (4 of up to 20) *

  • Beebe, L. and Meyers, B. (1998) Outsourcing: Planning for Strategic Partnerships, The Sheridan Press, Hanover, PA.
  • Bragg, S. M. (2006) Outsourcing: A Guide, John Wiley, New Jersey.
  • Business Week (2005) Outsourcing Innovation, [Online], available at: http://www.businessweek.com/magazine/content/05_12/b3925601.htm.
  • Cooke, F. L. (2006) Outsourcing of Public Services and Implications for Managerial Knowledge and Careers, Journal of Management Development, Vol. 25 (3), pp. 269-84.

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