Operations Strategy Matrix


The operations strategy matrix is a tool used by strategy professionals to assess major factors that affect company operations. The concept will assist organisations in making better strategic operational decisions and reducing risks. It draws special attention to the success factors and implementation step recommendations.

Technique Overview

Operations Strategy Matrix

Operations Strategy Matrix Definition

The operations strategy matrix is a tool to assist organisations in making strategic operational decisions about capacity, the supply network, process technology, development and organisation. These decisions are dependent on five performance objectives: quality, speed, dependability, flexibility, and cost (Slack, 2005).

Operations Strategy Matrix Description *

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Business Evidence

Strengths, weaknesses and examples of Operations Strategy Matrix *

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Business Application

Implementation, success factors and measures of Operations Strategy Matrix *

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Professional Tools

Operations Strategy Matrix videos and downloads *

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Further Reading

Operations Strategy Matrix web and print resources *

Operations Strategy Matrix references (4 of up to 20) *

  • Leseure, M. (2010) Key Concepts in Operations Management. Sage, London.
  • Lewis, M. and Slack, N. (2003) Operations Management: Critical Perspectives on Business and Management. (Four Volumes) Routledge, London.
  • Pycraft, M., Singh, H., Phihlela, K., Slack, N., Chambers, S., Harland, C., Harrison, A. and Johnston, R. (2000) Operations Management. Pearson Education, South Africa.
  • Slack, N. (2005) Operations Strategy: Will it Ever Realize its Potential? Gestao and Producao, Vol. 12(3), pp. 323-32.

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