Operations Management


Effective operations management is the cornerstone of most successful businesses. The concept details the core objectives of operations management and provides case study evidence that reinforces why it pays to invest time and resources in managing operations to the highest standards.

Technique Overview

Operations Management Definition

Operations management focuses on how organisations produce goods and services efficiently and effectively. It concerns the improvement of business operations and the transformation process through which goods and services are created (Schermerhorn, 2011).

Operations Management Description *

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Business Evidence

Operations Management Strengths *

Operations Management Weaknesses *

Examples of Operations Management *

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Business Application

Operations Management Implementation *

Success Factors of Operations Management *

Measures of Operations Management *

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Professional Tools

Operations Management Videos *

Operations Management Downloads *

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Further Reading

Operations Management Web Resources *

Operations Management Print Resources *

Operations Management References (4 of up to 20) *

  • Antony, J. and Banuelas, R. (2002) Key Ingredients for the Effective Implementation of Six Sigma Program, Measuring Business Excellence, Vol. 6 (4), pp. 20-27.
  • Billington, C., Callioni, G., Crane, B., Ruark, J. D., Rapp, J. U., White, T. and Willems, S. P. (2004) Accelerating the Profitability of Hewlett-Packard's Supply Chains, Interfaces, Vol. 34 (1), pp. 59-72.
  • Coronado, R. B. and Antony, J. (2002) Critical Success Factors for the Successful Implementation of Six Sigma Projects in Organisations, The TQM Magazine, Vol. 14 (2), pp. 92-99.
  • Costanzo, C. (2002) Celebrated Six Sigma Has its Critics, Too, American Banker, Vol. 167 pp. 1-2.

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