Introduction to Active Listening
Listening is more than just hearing. True listening means focusing fully, giving your attention, and really trying to understand what the other person is saying. In the workplace, good listening can help build trust, avoid mistakes, and create better relationships.
Technique Overview
Introduction to Active Listening Definition
Active listening means focusing on what someone is saying, showing that you care, and making sure you understand. It involves using your body language, eye contact, and asking helpful questions. It’s not about jumping in with your own views - it’s about being present and open to what the other person is saying (Rogers and Farson, 1987).
Introduction to Active Listening Description *
* The full technique overview will be available soon. Contact us to register your interest in our business management platform, and learn all about Introduction to Active Listening.
Business Evidence
Strengths, weaknesses and examples of Introduction to Active Listening *
* The business evidence section is for premium members only. Please contact us about accessing the Business Evidence.
Business Application
Implementation, success factors and measures of Introduction to Active Listening *
* The business application section is for premium members only. Please contact us about accessing the Business application.
Professional Tools
Introduction to Active Listening videos and downloads *
* The professional tools section is for premium members only. Please contact us about accessing the professional tools.
Further Reading
Introduction to Active Listening web and print resources *
Introduction to Active Listening references (4 of up to 20) *
- Itzchakov, G., Weinstein, N. and Cheshin, A. (2023) ‘Learning to listen: Downstream effects of listening training on employees’ relatedness, burnout, and turnover intentions’, Human Resource Management, 62(4), pp. 565–580. https://doi.org/10.1002/hrm.22103
- Kluger, A.N., Lehmann, M., Aguinis, H. and Itzchakov, G. (2024) ‘A Meta-analytic Systematic Review and Theory of the Effects of Perceived Listening on Work Outcomes’, Journal of Business and Psychology. https://doi.org/10.1007/s10869-023-09897-5
- Kimsey-House, H., Kimsey-House, K., Sandahl, P. and Whitworth, L. (2011) Co-Active Coaching: Changing Business, Transforming Lives. 3rd edn. Boston, MA: Nicholas Brealey Publishing.
- Lee, G.C., Platow, M.J. and Cruwys, T. (2024) ‘Listening quality leads to greater working alliance and well-being: Testing a social identity model of working alliance’, British Journal of Clinical Psychology, 63(4), pp. 573–588. https://doi.org/10.1111/bjc.12489
* The further reading section is for premium members only. Please contact us about accessing the further reading.
Learn more about KnowledgeBrief Manage and how you can equip yourself with the knowledge to succeed on Introduction to Active Listening and hundreds of other essential business management techniques