Decision Support Systems


The concept explains the usefulness of decision support systems for organisational problem solving. It describes the types of decision support systems available, their advantages and limitations, as well as real case studies of firms using DSS across different industries and sectors.

Technique Overview

Decision Support Systems

Decision Support Systems Definition

Decision Support Systems (DSS) are interactive computer-based systems that enable people to use IT communications, data, documents, knowledge and models to solve problems and make decisions. DSS are intended to improve and speed-up the processes by which people make and communicate decisions. However, they are designed to be auxiliary systems instead of replacing skilled decision makers (Power, 2002).

Decision Support Systems Description *

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Business Evidence

Strengths, weaknesses and examples of Decision Support Systems *

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Business Application

Implementation, success factors and measures of Decision Support Systems *

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Professional Tools

Decision Support Systems videos and downloads *

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Further Reading

Decision Support Systems web and print resources *

Decision Support Systems references (4 of up to 20) *

  • Arnott, D., Dodson, G. (2008) Decision Support Systems Failure. In Burstein, F., Holsapple, C.W. (ed.). Handbook on Decision Support Systems 1. Springer.
  • Arnott, D., Pervan, G. (2008) Eight Key Issues for the Decision Support Systems Discipline. Decision Support Systems, 44, pp.657-672.
  • Burstein, F., Holsapple, C.W. (2008) Handbook on Decision Support Systems 1. Springer.
  • Carlson, B., Chen, Y., Hong, M., Jones, R., Larson, K., Ma, X., Nieuwesteeg, P., Song, H., Sperry, K., Tackett, M., Taylor, D., Wan, J., Zak, E.(2012) MISO Unlocks Billions in Savings Through the Application of Operations Research for Energy and Ancillary Services Markets Interfaces, 42, pp.58-73.

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