Crisis Management
Crisis management focuses on rapid response and continuity, but recent work adds three priorities: a structured readiness process, leadership for continuous (not one-off) crises, and contingent performance indicators aligned to crisis type and phase (Björck, Bläse and Bastida, 2024; Hällgren and Buchanan, 2024; Deverell and Ganic, 2024).
Technique Overview
Crisis Management Definition
Crisis management is a series of functions or processes that help to identify, study and forecast crisis issues, and to derive specific means that would enable organisations to prevent or cope with a crisis. It involves the systematic attempt to prevent organisational crises and to manage any that occur (Pearson and Clair, 1998). Contemporary work emphasises readiness, capability building and exercising so that plans work under pressure (Björck, Bläse and Bastida, 2024; Sætren, Vaag and Lund, 2024).
Crisis Management Description *
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Business Evidence
Strengths, weaknesses and examples of Crisis Management *
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Business Application
Implementation, success factors and measures of Crisis Management *
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Further Reading
Crisis Management web and print resources *
Crisis Management references (4 of up to 20) *
- Basadur, M. and Gelade, G.A. (2006) The Role of Knowledge Management in the Innovation Process. Creativity and Innovation Management, Vol. 15(1), pp. 45-62.
- BIS (Department for Innovation and Business Skills) (2010) Crisis Management. [Online] Available at: http://webarchive.nationalarchives.gov.uk/+/http://www.berr.gov.uk/whatwedo/sectors/infosec/infosecadvice/incidentmanagement/crisismanagement/page33391.html
- Björck, A., Bläse, R. and Bastida, P. (2024) ‘Becoming crisis-ready: A systematic literature review on corporate crisis readiness and the process to achieving it’, Journal of Contingencies and Crisis Management, 32(3), e12614. Available at: https://doi.org/10.1111/1468-5973.12614.
- Boin, A. and McConnell, A. (2007) Preparing for Critical Infrastructure Breakdowns: The Limits of Crisis Management and the Need for Resilience. Journal of Contingencies and Crisis Management, Vol. 15(1), pp. 50-59.
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