Crisis Management

The concept treats 'crisis management' as a relatively new field of business and management research. You will learn how to promptly respond to a crisis and how to ensure that business continuity plans can be effectively executed and managed.

Technique Overview

Crisis Management

Crisis Management Definition

Crisis management is a series of functions or processes that help to identify, study and forecast crisis issues, and to derive specific means that would enable organisations to prevent or cope with a crisis. It involves the systematic attempt to prevent organisational crises and/or to manage any that occur (Pearson and Clair, 1998).

Crisis Management Description *

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Business Evidence

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Examples of Crisis Management *

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Business Application

Crisis Management Implementation *

Success Factors of Crisis Management *

Measures of Crisis Management *

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Professional Tools

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Further Reading

Crisis Management Web Resources *

Crisis Management Print Resources *

Crisis Management References (4 of up to 20) *

  • Basadur, M. and Gelade, G.A. (2006) The Role of Knowledge Management in the Innovation Process. Creativity and Innovation Management, Vol. 15(1), pp. 45-62.
  • BIS (Department for Innovation and Business Skills) (2010) Crisis Management. [Online] Available at:
  • Boin, A. and McConnell, A. (2007) Preparing for Critical Infrastructure Breakdowns: The Limits of Crisis Management and the Need for Resilience. Journal of Contingencies and Crisis Management, Vol. 15(1), pp. 50-59.
  • Chen, B.X., Sang-Hun, C. (2016) Why Samsung Abandoned Its Galaxy Note 7 Flagship Phone. The New York Times, 11 Oct. 2016

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