Applying Augmentation Principles to Team Workflows
Augmentation means designing AI into work, so people do higher-value thinking while technology supports routine, repetitive or information-heavy tasks. This technique explains how to map team workflows, decide where AI should assist, and protect human judgement, accountability and service quality (ILO, 2023; NIST, 2023).
Technique Overview
Applying Augmentation Principles to Team Workflows Definition
Applying augmentation principles to team workflows means redesigning work at task level so AI supports people rather than silently replacing their judgement. The team identifies where AI can speed up drafting, searching, classifying, summarising, checking or routing work, while humans retain responsibility for context, ethics, stakeholder communication, exceptions and final decisions (Daugherty and Wilson, 2018; OECD, 2021).
Applying Augmentation Principles to Team Workflows Description *
* The full technique overview will be available soon. Contact us to register your interest in our business management platform, and learn all about Applying Augmentation Principles to Team Workflows.
Business Evidence
Strengths, weaknesses and examples of Applying Augmentation Principles to Team Workflows *
* The business evidence section is for premium members only. Please contact us about accessing the Business Evidence.
Business Application
Implementation, success factors and measures of Applying Augmentation Principles to Team Workflows *
* The business application section is for premium members only. Please contact us about accessing the Business application.
Professional Tools
Applying Augmentation Principles to Team Workflows videos and downloads *
* The professional tools section is for premium members only. Please contact us about accessing the professional tools.
Further Reading
Applying Augmentation Principles to Team Workflows web and print resources *
Applying Augmentation Principles to Team Workflows references (4 of up to 20) *
- Boudreau, J. W. and Jesuthasan, R. (2022). Work Without Jobs: How to Reboot Your Organization's Work Operating System. Cambridge, MA: MIT Press.
- Daugherty, P. R. and Wilson, H. J. (2018). Human + Machine: Reimagining Work in the Age of AI. Boston, MA: Harvard Business Review Press.
- Daugherty, P. R. and Wilson, H. J. (2018). Collaborative Intelligence: Humans and AI Are Joining Forces. Harvard Business Review, July-August. Available at: hbr.org/2018/07/collaborative-intelligence-humans-and-ai-are-joining-forces
- Davenport, T. H. and Mittal, N. (2023). All-in On AI: How Smart Companies Win Big with Artificial Intelligence. Boston, MA: Harvard Business Review Press.
* The further reading section is for premium members only. Please contact us about accessing the further reading.
Learn more about KnowledgeBrief Manage and how you can equip yourself with the knowledge to succeed on Applying Augmentation Principles to Team Workflows and hundreds of other essential business management techniques