Shared Services

Shared Services Definition

“A shared service is a collaborative strategy in which a subset of existing business functions are concentrated into a new, semi-autonomous business unit that has a management structure designed to promote efficiency, value generation, cost savings and improved service for internal customers of the parent organisation, like a business competing in the open market” (Bergeron, 2003).

Shared Services Description *

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Strengths, weaknesses and examples of Shared Services *

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Implementation, success factors and measures of Shared Services *

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Shared Services videos and downloads *

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Shared Services web and print resources *

Shared Services references (4 of up to 20) *

• Bangemann, T. O. (2005) Shared Services in Finance and Accounting, Gower, Aldershot, UK.
• Bergeron, B. (2003) Essentials of Shared Services, Wiley, New York.
• Berry, M. (2009) HR Shared Services: Interview with Richard Crouch, Head of HR at Somerset County Council on Southwest One, Personnel Today, July.
• CIO (2010) Shared Services, [Online], available at: http://webarchive.nationalarchives.gov.uk/20100304104621/http://www.cabinetoffice.gov.uk/cio/shared_services.aspx.

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