Benchmarking is a continuous and systematic process for evaluating the products, services and work processes of organisations that are recognised as representing best practice for the purpose of organisational improvement (Spendolini, 1992).
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Benchmarking References (4 of up to 20) *
- Broderick, A., Garry, T. and Beasley, M. (2010) The Need for Adaptive Processes of Benchmarking in Small Business-to-Business Services. Journal of Business and Industrial Marketing, Vol. 25(5), pp. 324–337.
- Burnes, B. (2009) Managing Change. (5th Ed.) Pearson Education: Essex, UK.
- Czarnecki, M.T. (1999) Managing by Measuring: How to Improve Your Organization's Performance Through Effective Benchmarking. Amacom: New York.
- Davies, A. and Kochbar, A. (2002) Manufacturing Best Practice and Performance Studies: A Critique. International Journal of Operations and Production Management, Vol. 22(3), pp. 289-305.
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