Six Sigma

Six Sigma Definition

Six Sigma is a method of comparing organisation process performance with critical customer needs, ensuring that business outputs (its products and services) are consistently designed to exact customer requirements. The technique aims to produce products that are virtually defect-free (Antony and Banuelas, 2002; Simmons, 2002).

Six Sigma Description *

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Strengths, weaknesses and examples of Six Sigma *

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Implementation, success factors and measures of Six Sigma *

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Six Sigma videos and downloads *

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Six Sigma web and print resources *

Six Sigma references (4 of up to 20) *

• Antony, J. and Banuelas, R. (2002) Key Ingredients for the Effective Implementation of Six Sigma Program. Measuring Business Excellence, Vol. 6(4), pp. 20-27.
• Burnes, B. (2009) Managing Change. (5th Ed.) Pearson Education, Essex, UK.
• Coronado, R.B. and Antony, J. (2002) Critical Success Factors for the Successful Implementation of Six Sigma Projects in Organisations. The TQM Magazine, Vol. 14(2), pp. 92-99.
• Costanzo, C. (2002) Celebrated Six Sigma Has its Critics, Too. American Banker, Vol. 167, pp. 1-2.

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