Six Sigma Definition
Six Sigma is a method of comparing organisation process performance with critical customer needs, ensuring that business outputs (its products and services) are consistently designed to exact customer requirements. The technique aims to produce products that are virtually defect-free (Antony and Banuelas, 2002; Simmons, 2002).
Six Sigma Description *
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Six Sigma Strengths *
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Examples of Six Sigma *
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Six Sigma Implementation *
Success Factors of Six Sigma *
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Six Sigma References (4 of up to 20) *
- Antony, J. and Banuelas, R. (2002) Key Ingredients for the Effective Implementation of Six Sigma Program. Measuring Business Excellence, Vol. 6(4), pp. 20-27.
- Burnes, B. (2009) Managing Change. (5th Ed.) Pearson Education, Essex, UK.
- Coronado, R.B. and Antony, J. (2002) Critical Success Factors for the Successful Implementation of Six Sigma Projects in Organisations. The TQM Magazine, Vol. 14(2), pp. 92-99.
- Costanzo, C. (2002) Celebrated Six Sigma Has its Critics, Too. American Banker, Vol. 167, pp. 1-2.
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