Action Learning
Learn how to solve real business problems more effectively
Active Listening
The ability to listen is often confused with the ability to hear. Real listening takes energy, focus and commitment to the speaker. The ability to truly understand what a coachee is saying is invaluable as a coach and can be the difference between positive or negative outcomes.
Agency Theory
Overcome problems and conflicts that can stop your business developing productive and profitable relationships
Apprenticeship
A cost effective way to bring someone young and energetic and train them the way you want your business to run
Assessing Health and Safety
Keep compliant with the Health and Safety requirements for your business
Asymmetric Information
Be more informed about negotiations and business transactions - understand your advantages and weaknesses
Attribution Theory
Don't let costly recruitment and appraisal mistakes impact your firm's profit and performance.
Authority, Autocracy, Autonomy
Great businesses are led by great leaders - recruit for the right leadership style to drive outstanding results.
Backsourcing
Find out how bringing services back in-house can save money.
Balanced Scorecard
Get a rounded view of performance, not just the financial numbers
Behaviourist Psychology
Part of your toolkit to understand people, motivation and incentives
Big Five / Five-Factor Model
To understand group performance, understanding personality is essential
Bounded Rationality Model of Decision-Making
Understand the reality of how you, and others, make business decisions
Business Ethics
Long term success depends on an ethical approach to doing business
Change Agents
Change can make or break a company - make sure you've got the best person to lead you.
Change Leadership
The only constant is change; make sure you are equipped
Change Management
Change management can be hard; master the key success factors
Classical and Operant Conditioning
Well-rewarded and motivated employees work harder, stay longer, and generate more profit - make this a reality in your company
Coaching
Coaching is a method of personal and professional development that focuses on achieving set goals. A balance of Vision, Support and Challenge is used to help clients identify areas for improvement, with the conversation also helping to plan the route to success.
Cognitive Bias
Most of your decisions are biased - find out why
Collaborative Planning, Forecasting and Replenishment
Reduce lead times by 18% by working collaboratively with your trading partners
Collective Bargaining
Growing companies must pay attention to their employees' needs and working conditions - create win-wins by working effectively with unions
Commercial Awareness
The secret sauce for good business management
Communication Theories
Learn to communicate more efficiently using different models.
Competitive Intelligence
Keep your friends close, but keep your enemies closer? Keep one step ahead by knowing what your competitors are doing
Contingency Theory of Leadership
Great leaders aren't always born - learn how to develop your leaders to drive profitability and boost customer engagement.
Continuous Improvement
If you are not doing things better your competition will be. You can lose at least 20% sales if you do not keep offering more to your customers
Contracting and Re-contracting
Contracting is vital to all coaches, it sets the parameters of the relationship and helps to build trust between coach and coachee, without a contract a coach may find it difficult to ensure their coachee is on track and following the plan they have laid out together.
Corporate/Organisational Culture
Big businesses make £Millions extra by getting more performance and better new ideas from their workers
Cross-Functional Supply Management
Improve your responsiveness to customers by joining up your internal teams
Cross-Training
Make sure your organisation is robust by broadening the skills of your people
Customer Centric International Shared Services
Maximise customer centricity - co-design services with key stakeholders to achieve excellence in service provision across international boundaries.
Cycles of Learning Theory
The outcomes of coaching are achieved through a process of learning. Learning theories and reflective practice provide conditions and processes through which learning occurs. Coaches can apply their understanding of learning theory to inform coaching practice and offer guidance in developing activities and environments that best support learning.
DABDA Syndrome
After a loss or change - help your staff to cope, move on, and thrive again.
Delphi Forecasting Method
In complex situations, Delphi can help you analyse the options
Diversity Management
Diversity can help you create new product and service ideas to delight your customers. Start being more innovative and profitable today!
Division of Labour
Speed up production; get your products to market quicker.
Double-Loop Learning
Learn from mistakes, and learn to adapt and anticipate change, with double loop learning
Downsizing
If you need to downsize, do it well
Due Diligence
Know what you are really buying or selling, and with who, with due diligence
e-Commerce
It is essential that your online presence reflects your business well. Do it right
Emergent Change
Planned or not, change will happen in, and outside your organisation - understand this to stay on track
Emotional Intelligence
Some say EI is central to the performance of visionary leaders
Employee Engagement
The top 25% most profitable companies have loyal staff who "live the brand" like an owner and have 50% less turnover saving time and money
Employee-centred Leadership Style
Does your leadership style get the most out of your people?
Empowering Employees
Your staff will work harder and be more loyal if they feel trusted and able to make some of their own decisions
Entrepreneurship
Identify and exploit new ideas effectively
Equity Theory
Start getting better results: Raise staff motivation and productivity to new levels.
ERG Theory
Motivate your staff to hit your business goals and grow the bottom line.
Ergonomics
Good design of your workplace can underpin higher productivity and fewer days lost to illness
Expectancy Theory
Don't just expect your employees to perform at their best, know how to make it happen.
Experience Curve
As your experience doubles, your costs can come down 20 - 30%
Field Theory
About 70% of changes that companies make don't achieve their end goal - learn how to make changes successfully.
Flat / Horizontal Organisation
Reducing the number of managers even in a small company can have a positive effect on business performance and results
Gestalt Psychology
Getting ahead in business is about knowing how the small details create the bigger picture.
Giving Effective Feedback
Feedback forms an essential part of personal development when it is delivered correctly and with purpose. When it is not thought out and subjective in nature it can be destructive and set back both personal development and working relationships.
Goal Setting
Goal setting is the process of identifying and establishing objectives that an individual or an organisation aims to achieve. It involves defining the desired outcome or result, outlining the steps required to reach that outcome, and establishing a timeframe for completion.
Group Dynamics
Understand how people interact and how to get the most from your staff and teams
Group Norms
Build better teams to drive profits and success.
GROW Coaching Model
Sir John Whitmore is considered one of the founding fathers of modern performance coaching. The model he devised (the GROW model) is used worldwide by coaches and leaders as an aid to personal development.
Hawthorne Effect
People behave differently when they are being watched. Understand the effects of this for the benefit of your business's performance
Hierarchy of Needs
Everyone needs different things at different times. Your business will perform much better if your staff are happy
Holland Typology
Understand what drives your people and make sure your business benefits
Horizontal vs. Vertical Integration
Understand where there might be opportunities for your business to collaborate - it could be in similar or different areas
Human Capital
People are at the core of every business and this is critical to understand
Human Resource Audit
Make sure your business has the right people at the right time to succeed
Human Resource Based Theories of Strategy
Having good people in itself can drive value for your business
Human Resources Information Systems
Your people are your most important assets, make managing them more effortless.
Information Management
Be sure your business decisions are based on the right information
Innovation Capital
Learn how to protect your most important assets - future-proof your organisation to stay ahead of competitors
Innovation Management
Innovate or die. You need to keep generating new ideas and value in your business to stay ahead. Understand how to make sure it happens and manage it
Intellectual Capitalism
Your employees' know-how and ideas are often your greatest assets, manage and protect these to build a more profitable, enterprising business.
Intellectual Property Management
Protecting your big ideas is critical to success. Companies like IBM make up to 3,300% more by managing their Intellectual Property well
Internal Strategic Integration
When all business functions are aligned to the overall strategy the collective results are likely to improve
Intrapreneurship
As your business grows how can you keep the entrepreneurial spirit alive from start-up phase?
Job Enrichment
Keep your staff motivated to perform by demonstrating your commitment to them aswell
Job Evaluation
Understand all of the jobs that your business needs and then you can set the right reward structure to make sure the business reaches peak performance
Job-Centred Leadership
Job-centred leaders get the task done - quickly and efficiently. Learn how to lead for profit and performance.
Just-In-Time
How to manage stock and inventory levels at the absolute minimum to keep working capital free
Kaizen
A way to drive co-operation, commitment and improvement in your business at every level. Ultimately helps your business to stay ahead
Key Performance Indicators
You can't manage what you don't measure - get everyone performing at their best.
Knowledge Capital
Knowledge and intellectual capital are assets that need to be recognised in most businesses these days. Be sure to know what they are and how to protect them
Labour and Human Rights in Purchasing & Supply Management
Leadership
All companies need to be led. If you understand what it entails your Company could be the next Apple
Lean Manufacturing / Production
Eliminating waste from your organisation can impact on your costs dramatically
Learning Management System
Businesses who invest in learning and development achieve higher profits and growth. Understand how to track and measure these investments.
Learning Organisation
Experiences both good and bad happen every day in business - make sure yours turns them all into a positive
Locus of Control
Managers who are in control get the best results for the whole company.
Management by Objectives
Help your employees hit their targets by setting the right goals and actions.
Management by Walking Around
If you wait for people to come to you, you’ll only get small problems. The big problems are where people don’t realise they have one in the first place
Managing Global Virtual Teams
Smaller firms can work virtually too - follow these guidelines for optimal productivity
Matrix Management
The world's best companies work seamlessly across departments, learn how to make your management the best it can be.
Mentoring
Take a personal interest in your staff and devote some time to helping them improve and progress. Your business will benefit greatly.
Motivator-Hygiene Theory
Recognise what motivates people and what doesn't - your business needs good people to succeed
Multidivisional Organisational Structure
Neurolinguistic Programming
NLP has its origins in therapy, as do many models used in coaching, however, where NLP differs is its focus on how the mind programmes itself and how, with time and effort, it can ultimately be reprogrammed using language, sensations and gestures etc.
Neuroscience
Organisations are made by people, brains determine how people behave. Successful organisations use neuroscience to improve people’s performances and their well-being.
Nominal Group Technique
Involve your people in making decisions for the business and they will work with you to help your business achieve its full potential
Organisation Development
Transform your business for maximum success - avoid becoming one of the 25-50% of firms that fail at OD projects.
Organisation Theory
Redesign and optimise your organisation for breakthrough performance.
Organisational Behaviour Modification
This technique can be used to motivate and encourage employees to help your business achieve its potential
Outsourcing
Dramatically cut costs and increase efficiency and learn how to outsource effectively, safely and profitably.
Paradigm and Paradigm Shifting
Pay-For-Performance
A method of structuring your staff's pay linking it to certain goals or targets: make sure your people are focused on the right things
Performance Appraisal
The evaluation of performance that will help you understand your staff's abilities and development possibilities
Person-Organisation Fit
About 40% of firms struggle to find and hire talented people - in order to be the best, learn how to attract the best.
Personal Development Plans
Keep on top of your continuing professional growth and be able to react to a changing working environment by using a tailored tool to manage personal development.
Power
Understand how the balance of power can work in your favour and when to be aware that it might not and help your business to rise above
Psychological Contract
Understand what your staff think they have signed up for over and above the words on the page
Pygmalion Effect
Even a bad hiring mistake can be turned around - use the Pygmalion effect to help average and low performers excel.
Quality Circles
Ensuring quality can set your business apart from the rest. Here is one recognised way that you can do it
Quality Management
Buy cheap, buy twice. Garbage in, garbage out. Make sure your business is a quality business
Questioning
The ability to find the truth and get to the crux of an issue is a vital skill for any coach. Used correctly, a well worded and well-timed question can break down barriers and generate an open and honest discussion. Adversely, poorly worded and ill-thought-out questions can close a conversation down very quickly.
Reinforcement Theory
Reward employees in the right way to really benefit the bottom line - learn the techniques that really work.
Resources and Competencies in Procurement
Make sure you have the right people with the right skills buying on behalf of your business. Getting this wrong can be costly
Return on Investment
Safeguarding
This technique provides a definition of safeguarding and explores the legal requirements, application methods and measures of success.
Scientific Management
Your business might benefit from understanding whether a more rigid approach to division of work will bring better results
Security and Ethical Challenges of IT
Businesses are at significant risk of cyber attacks - implement the right policies and train your employees to protect your profits.
Shared Services
Cut costs and save time - learn how to be more efficient by sharing services
Shared Services Client-Advisor Relationships
To deliver greater value, focus on flexible partnership models responsive to changing business needs and more conducive to building trust.
Shared Services Innovation
Consider your innovation route map - recognise the value of applying innovative thinking to shared services implementation.
Skunkworks
If you have a new idea for your business it can often be made to happen quicker if you set up a team that is "out of the business"
SMART Targets
Goals and targeted plans without well-formulated goals lack rationale, strategies lack relevance, actions lack direction, projects lack accountability, and organisations lack purpose (Bratton, et al, 2007). Smart Goal Targets need to be properly constructed to serve as credible and usable benchmarks by which results can be monitored and evaluated.
Social Learning Theory
Your star employees can help others perform at the top of their game.
Social Network Analysis
Social Networking can be a powerful source of new ideas that can open up opportunities for businesses everywhere
Span of Control
Build the ideal team size to boost manager and employee performance.
Strategic Alignment
Learn how to outperform the competition by matching your strategy and resources.
Strategic Business Units
If your business has different product or service lines you could make more money by treating them as separate business units which need their own strategic direction
Strategy Map
Strategy maps are essential roadmaps to achieving growth and profits and to understand all your options and get ahead.
Successful Project Management
Running your business well involves many simultaneous projects - manage them effectively and ensure your business succeeds
Succession Planning
Make sure you have the right talent ready to step up and lead your business when your best people leave.
Supply Chain Integration
Speaking to all of your suppliers regularly may open up collaboration opportunities which can save you money and maybe even open up new money making ventures
T-Shaped People
The Halo Effect
Don't make costly hiring mistakes that could hit your bottom line.
The Thinking Environment
The origins of the Thinking Environment are steeped in one observation and one question. The observation is "The quality of everything we do depends on the quality of the thinking we do first", a statement that has powerful implications. The consequent question is: “What does it take for people to help each other to think well for themselves?
Theory of Constraints
Uncover the weakest links in your production processes - make more profit by being more efficient
Theory X and Theory Y
Understanding what motivates people will help you manage them and if they want what you want you can take your business to the next level
Theory Z
Keeping people motivated can be difficult. This technique shows how one approach has been successful in the likes of IBM in achieving great results
Total Quality Management
Deliver the best quality you can and your business can succeed
Transactional Leadership
The world's best companies know how to set goals and reward employees - learn how to lead to hit and exceed targets.
Transformational Leadership
what are the characteristics of people who drive businesses to the next level?
Type A and Type B Personality
Learn which personality types can help your business to grow and be more profitable.
Types of Innovations
Increase your profits by entering new markets, developing new products and overhauling your business processes.
Ulrich Model
HR can add more value: Increase profits and performance, while reducing operating costs.
Understanding Contracts of Employment
People are the biggest asset and investment of your business - having the right contracts in place is essential
Visualisation
Visualisation is a powerful tool that coaches can use to help clients achieve their goals. Visualisation involves creating a mental image of a desired outcome or state and using this image to inspire and motivate action. There are several visualisation techniques that coaches can use, each with its own strengths and weaknesses.