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CMI Study Unit

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Meeting stakeholder and quality needs

Studying this unit will help you ensure you are able to meet your stakeholder requirements to agreed quality standards and understand where to seek improvements

Understanding where your stakeholders are coming from will ensure you and your team are able to deliver.

Study Unit Code: 5005V1

Study Unit Group: A

Study Unit Credits: 6

Maximum flexibility: Study online, with full Tutor support as and when you need it.

Assignment Summary

Explain how you will identify your key stakeholders, their requirements, and how you intend to deliver against these with a view to continually improving your deliverable.

Upon completion of this CMI unit you will be able to:

  • Understand how to identify stakeholders and their requirements
  • Understand how to apply and improve quality standards
  • Be able to conduct a quality audit
  • Understand how to promote continuous improvement and change

  • Course Materials

    All of the below are techniques related to the Study Unit and can be read, applied and referenced in completion of the Study Unit.

    Stakeholder Analysis and Management Relationship Models Psychological Contract Understanding Contracts of Employment Return on Capital Employed Financial Reporting Requirements Consumer Behaviour Customer Satisfaction Customer Profiling Relationship Marketing Queuing Theory Warehouse Management Systems Economic Order Quantity Quality Circles Standards and Policies in Procurement Quality Management Total Quality Management Labour and Human Rights in Purchasing & Supply Management Kaizen Corporate/Organisational Culture Deming Wheel Six Sigma Lean Manufacturing / Production Benchmarking Learning Organisation Change Management Employee Engagement Innovation Management Corporate Audits Human Resource Audit Continuous Improvement PESTEL Analysis Optimised Production Technology Business Intelligence Pareto Analysis Brainstorming Buyer-Seller Improvement Teams Managing Open Innovation Vendor / Supplier Rating Skunkworks Double-Loop Learning Theory of Constraints Key Performance Indicators Organisation Theory Supply Chain Performance Measures

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