Learn About Scientific Management "Contrary to his widespread modern depiction as a villain, Taylor himself was a progressive who believed in higher pay for workers, improved working conditions and a reduction in working hours (Hodgson, 2004)."

Scientific Management

Concept Overview

Scientific Management Definition

Scientific Management is an approach to designing jobs and supervising workers which emphasises the division of labour, the removal of worker discretion and the right of management to make what changes it thinks are necessary for efficient working (Burnes, 2009).

Scientific Management Description *

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Business Evidence

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Business Application

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Further Reading

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Scientific Management References (4 of up to 20) *

  • Bain, P., Watson, A., Mulvey, G., Taylor, P. and Gall, G. (2001) Taylorism, Targets and the Quantity-Quality Dichotomy in Call Centres. Paper presented at the 19th International Labour Process Conference, Royal Holloway College, University of London, 26-28 March.
  • Burnes, B. (2009) Managing Change. (5th Ed.) Pearson Education, Essex, UK.
  • Hodgson, G.M. (2004) The Evolution of Institutional Economics. Routledge, London.
  • Holdsworth, L. and Cartwright, S. (2003) Empowerment, Stress, and Satisfaction: An Exploratory Study of a Call Centre. Leadership and Organization Development Journal, Vol. 24(3), pp. 131-40.

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