Learn About Business Process Improvement (BPI) "Your organisation's success hinges in large part on how well it carries out its business processes - activities that turn inputs such as knowledge and raw materials into products and services that create value for customers (HBR, 2010)."

Business Process Improvement (BPI)

Concept Overview

Business Process Improvement (BPI) Definition

Business Process Improvement (BPI) is a method of improving the way a discrete set of business activities is organised and managed (Hammer and Champy, 1994). Business processes refer to the "logical organisation of people, materials, energy, equipment, and procedures into work activities designed to produce a specified end result" (Davenport and Short, 1990). BPI can be achieved by changing the state of elements of a business process (Griesberger et al., 2011).

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Business Evidence

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Business Application

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Further Reading

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Business Process Improvement (BPI) References (4 of up to 20) *

  • Adesola, S. and Baines, T. (2005) Developing and Evaluating a Methodology for Business Process Improvement. Business Process Management Journal, Vol. 11(1), pp. 37-46.
  • Attaran, M. and Wood, G. (1999) How to Succeed at Reengineering. Management Decision, Vol. 37(10), pp. 752-757.
  • Coskun, S., Basligil, H. and Baracli, H. (2008) A Weakness Determination and Analysis Model for Business Process Improvement. Business Process Management Journal, Vol. 14(2), pp. 243-261.
  • Davenport, T.H. and Short, J.E. (1990) The New Industrial Engineering: Information Technology and Business Process Redesign. Sloan Management Review, Vol. 31(4), pp.1-31.

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